General

These Terms & Conditions shall apply to all sales through A.S.Helsingö and will exclude application of any deviating general or specific conditions or terms of buyer. No waiver or modification of these Conditions of Sale shall be binding upon A.S.Helsingö unless approved in writing by an authorized representative of A.S.Helsingö. If you order from a country outside the EU, please note that you are responsible for paying any import and duty fees that may arise in connection with your delivery. A.S.Helsingö has no responsibility to pay such fees. Your shipment may be held in customs until your fees are paid.

Price and payment

All prices are shown including 24% Finnish VAT. A delivery charge will be added to your order. Read more under Delivery Charges. A.S.Helsingö accepts payments from a range of Nordic banks, Visa, Visa Electron, MasterCard, MasterCard Electronic and PayPal. Additionally, Collector offers A.S.Helsingö customers instalment payment plans.

Delivery

Products made to order, such as doors, are normally shipped 4 weeks after the order date. Depending on the shipping destination, the delivery will require another 7-14 days. Thus, the total delivery time for products that are made to order is 4-6 weeks. The delivery time for our handles is approximately 4 weekdays.

When your order is placed, you will receive an order confirmation. The larger shipments, i.e. any delivery containing doors or sides, are delivered to the main entrance of your building or estate (or as near as a delivery truck can get). They will not be carried indoors, if not specifically stated so. Small packages are delivered to your home door. In either case our shipping partner will contact you well before delivery to make a delivery appointment.

Unfortunately, we cannot give you an exact delivery date in advance.

Delivery charges

The delivery charges depend on the weight and size of the products you order.

In your shopping cart you can see exactly how much it will cost to deliver the content of your cart to the destination you specify.

Shipping destinations

We ship within the European Union (incl. Norway and Switzerland). Handles can also be shipped to United States and Canada.

However, if you are in an urgent need of A.S.Helsingö products to an international location outside the European Union, contact us directly and we will see what we can do.

Unclaimed packages

Unclaimed packages will be returned to A.S.Helsingö. For all unclaimed packages you will be debited any fees that are connected with the return delivery.

Returning products

Only handles can be returned, as all other products are made to order. Returning a product is to be done at your expense, unless the product is faulty or damaged upon delivery. When returning a product, the sender is responsible for returning the product in flawless condition.

Return policy

The return period is 14 days for handles. Our fronts and sides are made to order and cannot be exchanged or returned.

A.S.Helsingö shall, if under the jurisdiction of our return policy, refund the amount the customer has paid for the product as soon as possible, but at the latest within 30 days from the day the product is delivered back to us.

However, the customer is obliged to pay for the return delivery of the product. The customer should in the message to us clearly state that the customer regrets the purchase.

 

The return period is counted from the day the customer received the fully purchased product or a significant portion of it.

Return address:

A.S.Helsingö Oy Ab

Fabianinkatu 4

00130, Helsinki

Finland

Qualifications for Return

When returning a product, it must be unused and in the same condition as it was when you received it. As a buyer you have the right to check the condition of the product you have received. If the product is damaged as a result of such a check it does not qualify for the return policy.

Warranty

All our products are covered by a warranty regarding product origin and production defects. If the client causes damage or if the client has altered the product in any way, the product is not covered by the warranty. A.S.Helsingö is responsible for the product until it reaches the delivery point.

Privacy policy

When ordering a product, you will be asked to fill in your personal information. Upon purchase, you agree that this information is to be stored in accordance with the privacy policy of A.S.Helsingö in order to fulfil our agreement to you as our customer. In accordance with the Finnish law concerning personal information, Henkilötietolaki (1999:523), you have the right to know the information A.S.Helsingö has registered about you. If the information is erroneous, incomplete or irrelevant, you may ask to have your information corrected and/or removed. If this is the case, please contact us by e-mail.